AiDE Sales — AI-powered Sales Enablement & CRM Integration

• Led a pod of four developers working on backend architecture and implementation.
• Architected an event-driven microservices backend using FastAPI, RabbitMQ and Celery.
• Built workflows for Salesforce lead synchronization and Outlook email tracking.
• Designed systems for high-volume webhook processing.
• Resume-reported outcome: automation contributed to a 40% increase in productivity.
• Developed AI-driven workflows enabling sales teams to query CRM context and internal information.
• Integrated LlamaGuard for enterprise AI safety controls.
• Used LangSmith for LLM tracing and observability.
• Reduced conversational latency by approximately 5–6 seconds.

Intelligent Voice Agents for Customer Support

• Built a standalone intelligent voice agent using FastAPI and WebSockets.
• Implemented full-duplex real-time audio streaming.
• Integrated Voice Activity Detection.
• Integrated Whisper-based speech-to-text.
• Built dynamic structured-extraction pipelines using OpenAI models.
• Used strict Pydantic schemas for entity extraction and mapping.
• Integrated Twilio and ElevenLabs.
• Resume-reported outcome: approximately 35% improvement in CSAT.

AiDE Chat — Enterprise Information Retrieval Platform

• Semantic chunking
• Hybrid search combining BM25 and vector retrieval
• Cross-encoder reranking
• Slack integrations
• Zendesk integrations
• SharePoint integrations
• Confluence integrations
• WhatsApp integrations
• Contextual thread summaries
• Secure file-processing workflows